Privacy Policy

Effective Date: July 14, 2025

Last Updated: July 14, 2025

Royal Ridge Builders (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains the types of data we collect, how we use it, and what your rights are as a visitor or customer.

1. Information We Collect

When you visit our website, we may automatically collect limited data using cookies and analytics tools such as Google Analytics. This includes non-identifying information such as the pages you visit, your time on site, device type, browser, and general location based on your IP address. None of this data can be used to personally identify you.

If you choose to fill out a form, schedule an estimate, or send us a message, we may collect personally identifiable information (PII). This includes your name, email address, phone number, service address, and any project-related notes you provide. This information is only collected when you provide it voluntarily.

2. How We Use Your Information

We use your information to respond to inquiries, provide quotes, schedule work, send reminders, and improve our services. We do not sell or rent your personal information with third parties unless you give consent, it’s necessary to complete your project (e.g., ordering materials), or it’s required by law.

3. Fraud and Legal Disclosure

If we suspect fraud or receive intentionally misleading or criminal information, we reserve the right to share that information with law enforcement, legal counsel, or relevant authorities. This includes any situation where data is submitted in a manner that indicates criminal behavior, fraud, or negligence.

4. Marketing and Testimonials

When clients provide reviews, thank-you messages, photos, or feedback, we may use that content in promotional materials such as our website or social media platforms. We may include identifying information (such as first name or town) if appropriate and professionally presented. If you ever prefer that your project or comments not be featured, simply let us know in writing and we’ll honor that request.

5. Use of Cookies

Our website uses cookies — small text files stored in your browser — to enhance user experience. Cookies help remember your preferences, improve navigation, and allow us to analyze site usage. You can disable cookies through your browser settings at any time.

6. Payment and Financial Information

We do not collect or store credit card or banking information through this website. Payments are typically handled in person or via secure third-party apps like Venmo or Zelle. Credit card processing may be available for larger projects upon request and will be arranged securely ahead of time.

7. Your Rights Under CCPA & GDPR

Depending on your location, you may have rights under privacy laws like the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR). This includes the right to request a copy of your data, ask for it to be corrected or deleted, or opt out of data collection. You can make these requests by contacting us directly.

8. Contact Us About This Policy

If you have questions or concerns about this Privacy Policy or how we handle your data, you can reach us by email at [email protected]. Please include the subject line “Privacy Policy Inquiry – Royal Ridge Builders.”